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Archive | December, 2008

"Gayle" is Not Hate Speech

I’m banned for hate speech on WyldRyde. Yup. My name, you see, has the word “gay” in it, and thus “gayle” is hate speech. This happens fairly often as it turns out. I’ve hit this issue on AOL, Microsoft’s theSpoke.com, planes with games on their lcd screens, etc. I have to wonder though. Suppose my [...]

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How Not To Do Customer Support

I recently sent in a support ticket to evite about a pretty huge issue with their site. I can’t say what it is – yet – but it’s not a little bug. It’s a huge, massive, gaping issue. Anyway, I get the usual “thank you for your email” auto-response. Then, two hours later, I get [...]

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